Message Access Controls

Every time a user views a message in Sublime, that view event is recorded in Sublime's immutable audit log.

In addition, Sublime allows administrators to enforce certain requirements before a user can view a message's contents (plaintext body, HTML body, or attachments). These options allow you to enrich the paper trail for message access as you see fit.

Changing the setting

To change this setting, go to Admin > Account > View Message Contents Requirements.

Available settings

Show contents immediately

This is the default setting. With this setting, message contents will load as soon as a user views a message's details.

Require opt-in

With this setting, users will need to click a button to reveal message contents when viewing a message's details.

Require justification

With this setting, users will need to provide a justification to reveal message contents when viewing a message's details.